How a Volcano Shed Light on the True State of Affairs in Corporate Travel Risk Management

Volcanoes that erupt and disrupt the world’s travel plans don’t happen every day but travel disruptions and threats to travelers do. It often takes a dynamic or amplified event to display just how much planning and oversight goes into day-to-day risk management, in order to reveal just how ineffective the process may be overall.Travel buyers have admitted that the volcano eruption in Iceland has taken a substantial bite out of their 2010 travel budget, if a new survey is to be believed.Polling its international members, the Association of Corporate Travel Executives (ACTE) found that some 71% of global travel buyers said the disruption in Europe has resulted in a “substantial” economic hit on their travel spend for the year. Of this 71%, 36% percent described the unanticipated expenses as “severe”. An additional 21% indicated the hit was slight, while 8% reported being unaffected.”It is important to note that the financial factors of this crisis have a special significance in the light of the fragile global economic recovery for business in general and business travel in particular,” said ACTE president Richard Crum. “If even just 1% of the industry’s financial contribution to the global economy were affected, that would equate to roughly 4 billion euros.”Crum added that travel managers have been preparing for contagion, pandemic, conflict, war, and earthquakes for years. For many travelers, that level of preparedness was reflected in their corporate response to the eruptions in Iceland. Forty-seven percent of companies responding to the ACTE survey had a plan in place to accommodate stranded travelers. Twenty-nine percent did not have a specific program for this crisis, but moved forward with implementing one cobbled from other crisis programs. Twenty-five percent believe this crisis is so extraordinary and rare, that no preparation could have dealt with these developments and have no immediate intentions to change their policies.The unanticipated expense of the crisis has already taken a big bite out of existing travel budgets for 2010, but survey respondents believe the crisis would not force the company to travel less in 2010 (76%). Twenty-two percent were unsure as the crisis is ongoing and 2% said yes.Stories continue to emerge of how travelers and companies have been forced to sleep in airport terminals, pay thousands of dollars for taxi rides across countries or cancel major business activities, all the while suffering substantial productivity losses of some of their company’s most valuable human resource group. It is not acceptable that company travelers be subjected to the same limited response or emergency interventions as your everyday tourists, in the event of such wide spread disruptions. If you have been significantly affected, you have failed and your system just doesn’t work.Poor surveillance of developing events, superficial plans and even less effective decision making methodologies reduce workable response options; if any exist after such systemic failure. Failure to identify and plan for whole-of-journey risk management leads to situations where your traveler/s is stranded in transit without a valid visa forcing them to sleep en mass in terminals with limited solutions. Similar oversights lead to false hopes that the situation will correct itself and “anytime soon” everything will be okay. After all this, if you believe that the overall situation will return to normal and you and your travelers will be on their way immediately after the airspace ban has been lifted, again; you’re in for a nasty shock.Numerous managers and travelers now understand the various roles required to achieve productive, efficient and safe travel management. Your insurance company is more than capable, and perhaps willing, to process your claim for losses and expenditure incurred but you are still stuck at the airport without a workable solution and suffering a major loss in productivity for those that are typically within the top 20% of your human capital earning (compensation and business contribution) demographic. Your cheque will arrive in the mail and tangible loss/expenditure compensated. It still doesn’t get you from A to B or even via D. Your local office or contacts don’t possess the network or experience to manage your requirements, especially when the rest of the world is scrambling for the same resources. Those without wild stories of adventure to relate after this event are not inclusive of a well thought out plan and capacity to act. Those with a more boring story to tell but maintained productivity and contained costs, all the while preserving the safety of their people, have in their team brokers, insurance, travel management companies and assistance. Which is the smarter business option?Total failure resulting in numerous stranded people are the result of high walled departments without collaboration. Lack of unification and leadership/ownership in the practice of travel risk management has lead to wide spread helplessness and stranding. If you have key executives traveling for leisure also affected that will prevent them returning to work as scheduled, you have yourself to blame and your appreciation has proven to be too shallow.This is not over. Hotels are likely to default on bookings for pending travel as they still haven’t been able to clear the backlog of stranded travelers. Ground transport will be stretched and prices will rise even further. Government departments will debate the options but essentially there is nothing you can do to influence their inconsistent influence. Airlines will be pressured into economic decisions long before safety data is consolidated or examined under normal parameters. The thousands of inbound and outbound travellers will take much longer than a few days to clear, not forgetting those adding to the mele than need/want to travel this week. Overtime payments, supplies of food and water to airports, cash reserves and transnational collaboration will all act upon the solutions and choices. It is one thing to read about this in the media but do you really have a handle on what is happening and how it affects you? Failure to do so will compound past mistakes too.There was adequate warning that this event would have far reaching implications. The impact could be calculated. There was opportunity to implement plans or develop an effective solution to support the objective and effective, rehearsed management teams would have had sufficient time to assess the impact and act accordingly. The final impact was not fate but determined by everything you have done to date. You have been weighed, you have been measured; have you been found wanting?

Top Responsibilities Of A Travel Consultant

While the recent advancement of online travel services has made a tremendous transformation in the world of travel, there is still no doubt to the fact that travel consultants still have a fundamental role to play in this field. Their services are very valuable in assisting clients travel to both local and international destinations. To ensure this, travel consultants must have a good understanding of travel business, marketing, geography and travel industry as a whole. The outcome of a travel, holiday or vacation largely depends on how travel consultants handle their responsibilities of facilitating travel.Evaluate travel destinationsWhen hiring the services of a tour consultant, travelers expect that the tour facilitator is well informed about the particular destination to be visited. In this regard, on top of studying travel guides and literature, most agents undertake personal visits to various tourism facilities in a destination to evaluate and ascertain the extent to which they will please the client. As such, they critically examine attractions, entertainment facilities, resorts, restaurants and even hotels to assess their quality and advice their clients accordingly.Travel assistance and guidanceActually assisting and guiding tourists is the major responsibility bestowed on tour consultants. In fact, this is not only limited to arranging travel and hotel accommodations as it also involves securing discounts and even educating their clients on key aspects of a destination. Such involves availing helpful information regarding the culture of the location, climate and travel laws and regulations in a destination. In addition, they must also assist travelers on issues to do with exchange of currencies in the destination and assisting them acquire any travel documents required such as passports. Still, they escort the tourists to the various travel destination offering guidance services to them.Developing a travel packageWhile working in conjunction with their employers, travel consultants also play a vital responsibility of developing travel packages that suit the needs and requirements of clients. This is very beneficial to clients as such a package allows them to pay a lump sum for the travel services they will need including transportation, entertainment, accommodation, meals and tours at a given destination. In addition to this, they also assist in promotion of the packages they create to walk in clients and even to other prospective travelers either online or through other means. In short, they still have a responsibility of developing promotion materials and presenting the same to the clients.

The Main Advantages to Social Bookmarking

If you are new to social bookmarking, you may be wondering what the main reasons people would use it are. In this article, we are going to talk more about why social bookmarking will help you.

Organization Purposes

If you feel unorganized and unable to find the sites you bookmarked and you are still using the bookmark bar on your browser, social bookmarking sites will help you. You have the option to share with other people, but you can keep bookmarks private on most sites in case there are some you do not want to share.

SEO Purposes

SEO is one of the things people with websites and blogs are focused on and social bookmarks are a great way to get attention, get your site indexed and it can even help you rank in the search engines.

Using syndication tools like Only Wire is a good way to bookmark your site on various sites at once. If you are signed up for 10 or more social sites for bookmarking, it can take you a while to share on all of them.

Strategies for Social Bookmarking

Every page or post on your site should be bookmarked. This is a great way to let search engines know there is new content on the web. Have bookmarking on the top of your checklist or SEO to-dos and you will notice that you are getting better results with the speed of indexing in most cases.

Putting a plan together for your online marketing strategy will help you get better results than randomly bookmarking from time to time.